Privacy policy

DefenderSuite (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

DefenderSuite is part of the Superior IT group of companies. While DefenderSuite operates as its own entity, some services and operations are supported by Superior IT.

1. Information We Collect

We may collect the following types of personal information when you interact with us, use our services, or visit our websites:

• Name, business name, role and contact details (email, phone, address).
• Account login details and credentials for managed cybersecurity and Microsoft 365 services.
• Technical information such as device identifiers, IP addresses, and system logs.
• Payment and billing information for service subscriptions.
• Support tickets, service history, and communications with our team.

We only collect personal information that is reasonably necessary for us to provide and improve our services.

2. How We Use Your Information

We use your information to:

• Deliver DefenderSuite Plans and cybersecurity services.
• Provide technical support and security monitoring.
• Manage billing, subscriptions, and account administration.
• Communicate updates, service changes, or compliance information.
• Conduct security audits and maintain compliance with applicable regulations.
• Improve our services, website functionality, and customer experience.

3. Disclosure of Your Information

We may disclose personal information to:

• Our employees and authorised contractors who need it to perform their duties.
• Technology providers (e.g., Microsoft, cloud hosting, backup providers) where necessary to deliver services.
• Regulators or law enforcement, where required by law.
• Cyber insurance or compliance auditors, at your request.
• Superior IT, where services are co-delivered or supported.

We do not sell or rent your personal information to third parties.

4. Data Security

We take reasonable steps to protect your information from misuse, interference, and unauthorised access, including:

• Encryption of stored and transmitted data.
• Role-based access controls and multi-factor authentication.
• Regular monitoring, patching, and security testing.
• Secure data centres and cloud environments that comply with Australian standards.

5. Cross-Border Data Transfers

Where services involve international cloud providers (e.g., Microsoft 365, cloud backup), your information may be stored in secure overseas data centres. We take reasonable steps to ensure these providers meet privacy and security obligations consistent with Australian law.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction if your information is inaccurate or incomplete.
• Opt out of direct marketing communications.
• Make a complaint if you believe we have breached the APPs.

To exercise these rights, please contact us (see section 8).

7. Website & Cookies

Our websites use cookies and similar technologies to support core functionality, understand how visitors interact with our content, and improve overall performance and user experience.

We use analytics and behavioural insight tools, including Microsoft Clarity, to better understand how users engage with our website. These tools may collect information such as page views, navigation paths, clicks, scrolling behaviour, and interactions with forms or content. Session recordings and heatmaps may be used to help us identify usability issues and improve website design and effectiveness.

These tools use first-party and third-party cookies and other tracking technologies to collect website usage data. The information collected is used in an aggregated and anonymised manner where possible and is not intended to identify individual visitors.

We may also use Microsoft Advertising in connection with Microsoft Clarity to understand the effectiveness of our website and marketing activities.

For more information about how Microsoft collects and processes data, please refer to the Microsoft Privacy Statement:
https://www.microsoft.com/privacy/privacystatement

You can manage or withdraw consent for non-essential cookies through our cookie consent banner or by adjusting your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

DefenderSuite
Email: info@defendersuite.au
Phone: 1300 93 77 49
Address: 14 Kearns Cres, Ardross WA 6153, Australia

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Updates will be published on this page with a revised effective date.